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At Debonair™, we value the trust you place in us and strive to provide a transparent and worry-free shopping experience. Our return, replacement, and refund policy is designed to ensure fairness and customer satisfaction.

1. General Guidelines for Returns

  • Return or replacement requests must be initiated within 7 days of delivery.

  • Products must be returned in unused condition, including:

    • All original accessories, manuals, and warranty cards

    • Original packaging, including box, protective covers, and inserts

  • Products showing signs of use, tampering, or physical damage are not eligible for return or replacement.

2. Returns & Replacements

  • Defective or Damaged Products:
    If a product is defective, damaged during transit, or not functioning as intended, customers may choose a replacement or a full refund..

  • Returns for Non-Defective Reasons (e.g., change of mind, personal preference):
    Refunds will be issued after deducting shipping charges and payment gateway fees. The product must meet the unused condition requirements outlined above.

  • Store Credits Option:
    In some cases, customers may choose to receive store credits instead of a refund. Store credits can be redeemed for future purchases on Debonairworld.ca.

3. Damaged or Incorrect Deliveries

  • Any product received in a damaged or incorrect condition must be reported within 48 hours of delivery.

  • Requests made after 48 hours may not be accepted, as courier claims cannot be processed beyond this period.

4. Refund Timeline

  • Refunds are initiated after the returned product has been inspected and verified.

  • Refunds are typically processed within 3–10 business days to the original payment method.

5. Product Inspection Tips

  • We recommend inspecting your product at the time of delivery.

  • Keep all packaging materials, as they are required to process a return successfully.

  • If you notice any damage during transit, notify us immediately.

6. How to Initiate a Return Request

  • Email us at hello@debonairworld.com with your Order ID and reason for return.

  • Attach clear images or a short video highlighting the issue (if applicable).

  • Our support team will guide you through the next steps, including arranging return shipping where applicable.